DEFINITIONS AND TERMS
REimagine is the commercial name of PANDORRA STORY STYLE SRL, a Romanian legal person functioning under the Romanian law, having its registered office in Balotesti, strada Viselor 1, Vila 64, Ilfov
Seller means REimagine
Buyer means a natural person aged 16 years or over/legal person or any legal entity that opens an Account on the Website and/or places an Order.
Customer means a natural person aged 16 years or over/legal person having or gaining access to the CONTENT through any means of communication provided by the REimagine (electronic, by telephone, etc.) and requiring the creation and use of an Account.
User means any natural person aged 16 years old or over or any legal person registered on the Website who, by completing the Account creation process, has consented to the website-specific clauses in the General Terms and Conditions section.
Account means the Website section which consists of an e-mail address and password which allows the Buyer to place the Order and which contains information about the Customer/Buyer and the Buyer’s history on the Website (orders, tax invoices, etc.). The user is responsible and will make sure that all information entered when creating the Account is correct, complete and up-to-date.
My Cart means an Account section that allows the Buyer/User to add the Goods or Services that they wish to buy at the time of the addition or at a later stage; if the Goods or Services are not bought at the time of their addition by the placing the Order, the Buyer/User will benefit from the service provided by the Seller to track the Goods and Services by receiving Commercial Communications from the Seller.
Website means the online store hosted on the reimagine.ro web address and its subdomains
Order means an electronic document that occurs as a form of communication between the Seller and the Buyer by which the Buyer informs Seller, through the Website, of their intention to buy Goods and Services from the Website.
Goods and Services mean any product or service, including the documents and services mentioned in the Order, to be supplied by the Seller to the Buyer as a result of the concluded Contract.
Contract means the distance contract between the Seller and the Buyer, without the simultaneous physical presence of the Seller and the Buyer.
Campaign means the action of displaying, for commercial purposes, a finite number of Goods and/or Services having a limited and predefined stock for a limited period of time set by the Seller.
Content means
– all information on the Website that can be visited, viewed or otherwise accessed through the use of an electronic equipment;
– the content of any e-mail sent to the Buyers by the Seller by electronic means and/or any other available means of communication;
– any information communicated by any means by an employee/contributor of the Seller to the Buyer, according to the contact information, whether or not specified by the Buyer;
– information relating to the Goods and/or Services and/or tariffs charged by the Seller during a given period of time;
– information relating to the Goods and/or Services and/or tariffs charged by a third party that the Seller entered a partnership agreement with, during a given period of time;
– data about the Seller or other privileged data of the Seller.
Document means the present Terms and Conditions.
Commercial communication means any type of message sent (such as: e-mail/text/message sent by telephone/mobile push/webpush/etc.) containing general and thematic information, information on products similar or complementary to the products bought, information on offers or promotions, information about the Goods and Services added in “Account/My Cart” section, as well as other commercial communications such as market research and opinion polls.
Transaction means the receipt or refund of an amount resulting from the sale of a Good and/or Service by the REimagine to the Buyer, by using the services of the card processor agreed by the Seller, regardless the method of delivery.
CONTRACT DOCUMENTS
– By registering an Order on the Website, the Buyer agrees with the method of communication (telephone or e-mail) through which the Seller runs their commercial operations.
– The notification received by the Buyer after placing the Order is for information purposes and does not represent the Order acceptance. This notification shall be communicated electronically (e-mail) or by telephone
– For justified reasons, the Seller reserves the right to change the quantity of Goods and/or Services on the Order. If they change the quantity of the Goods and/or Services on the Order, they will notify the Buyer at the e-mail address or telephone number made available to the Seller when placing the Order and will return the amount paid.
– The Contract is considered concluded between the Seller and the Buyer upon receipt by the Buyer from the Seller, by e-mail and/or text, of the notification of delivery of the Order.
ONLINE SALE POLICY
Any User/Buyer is granted the Access to place an Order
– For justified reasons, REimagine reserves the right to restrict access to place an Order and/or to certain accepted methods of payment for the User/Buyer, if they consider that by reason of the conduct or activity of the User/Buyer on the Website, their actions might in any way be prejudicial for REimagine. In any of these cases, the User/Buyer may refer to the Customer Relations Department of REimagine for information on the reasons leading to the above measures.
-The communication with the Seller can be achieved by direct interaction with the Seller, or through the addresses mentioned in the “Contact” section of the Website. The Seller is free to manage the information received without having to justify it.
– REimagine can publish on the Website information about the Goods and/or Services and/or promotions practiced by the them or by any third party with whom the REimagine has signed partnership agreements, within a specified period of time and within the limit of the stock available.
– All the tariffs relating to the Goods and/or Services displayed on the Website are expressed in RON and include VAT.
– In the case of online payments, the Seller shall not/cannot be held liable for any additional costs incurred by the Buyer, including but not limited to currency conversion fees applied by the bank that issued their card, if its currency differs from RON. Only the Buyer is responsible for this action.
ASSIGNMENT AND SUBCONTRACTING
The Seller may assign and/or subcontract to a third-party Services related to honouring the Order, by informing the Buyer’s information about it, but without the need of the latter’s consent. The Seller will always be responsible towards the Buyer for all the contractual obligations.
INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS
– The Content as defined in the preamble, including but not limited to logos, stylized representations, commercial symbols, static images, dynamic images, text and/or multimedia content displayed on the Website are the exclusive property of REimagine, the latter holding all the rights obtained for this purpose directly or indirectly (through licenses for use and/or publication).
– The Customer/Buyer/User is not allowed to copy, distribute, publish, transfer to third parties, modify and/or otherwise alter, use, link to, expose, include any content in any context other than the original purpose aimed at by REimagine, include any Content outside the Website, remove any trade mark showing REimagine’s copyright of the Content, nor participate in the transfer, sale, distribution of materials made by the reproduction, modification or display of the Content, unless they have the written consent of REimagine.
– Any Content which the Customer/Buyer/User has and/or obtains access to by any means, is subject to the Document if the Content is not accompanied by a specific and valid user agreement between them and REimagine and without any implied or express warranty provided by the REimagine with reference to that Content.
– The Customer/Buyer/User may copy, transfer and/or use the Content for personal or non-commercial purposes only if they comply with the provisions of the Document.
If REimagine confers to the Customer/Buyer/User the user right as described through a separate user agreement, a particular content which the Customer/Buyer/User has or obtains access to under this agreement, this right extends only to that or those content(s) defined in the agreement, only for the period of time of the existence of the respective content(s) on the website or the period defined in the agreement, under the defined conditions, if such conditions exist and does not constitute a contractual commitment from the REimagine towards the respective Customer/Buyer/User or any other third party who has/obtains access to such transferred content, by any means and which could be or is in any way prejudicial because of the content, during or after the expiry of the user agreement
– No Content sent to or acquired by the Customer, User or Buyer by any means of communication (electronic, by telephone, etc.) or through access, inspection and/or view shall constitute a contractual obligation for REimagine and/or the employee/prospective of REimagine who mediated the Content transfer, if any, against that content.
– Any use of the Content for purposes other than those expressly permitted by this Document or the accompanying user agreement, if any, is prohibited
THE ORDER
The Customer/Buyer can place Orders on the Website by adding the desired Goods and/or Services to the shopping cart, and completing the Order by making the payment through one of the expressly indicated methods. Once added to the shopping cart, a Good and/or Service is available for the purchase to the extent that there is a stock available for it. Adding a Good/Service to the shopping cart, without completing the Order, does not imply automatically the registration of an order nor the automatic booking of that Good/Service.
By completing the Order, the Buyer agrees that all the data provided by the latter, necessary for the purchasing process, is correct, complete and true at the time of placing the Order.
By completing the Order, the Buyer agrees that the Seller can contact them, by any means available/agreed by the Seller, in any situation where it is necessary to contact the Buyer.
The Seller may cancel the Order made by the Buyer, following a prior notification to the Buyer, without any subsequent obligation of either party to the other or without any party being able to claim the other damages in the following cases:
– invalidation of the transaction by the card-issuing bank of the Buyer, in case of online payment
– invalidation of the transaction by the card processor agreed by REimagine in case of online payment
– the data provided by the Customer/Buyer on the Website is incomplete and/or incorrect
According to Government Emergency Ordinance No 34/2014:
the Buyer has the right to withdraw from the Contract, respectively, to return a Good or renounce a Service, within 14 calendar days, without any reason and without incurring any costs other than the delivery costs.
The period for the return of a Good or for renouncing a Service shall expire within 14 days from:
– the day on which the Buyer takes physical possession of the last Good – if the Buyer orders through a single order more products which will be delivered separately
If the Buyer decides to withdraw from the Contract, they will be able to submit their request to the following e-mail address reimagine@reimagine.ro
If the Customer/Buyer requests the withdrawal from the Contract within the legal withdrawal period, they must also return any gifts that accompanied that product.
If the Order is paid, the Seller will refund the amount within maximum 14 (fourteen) days from the date on which the Buyer informed the Seller of their decision to withdraw from the Contract. The amount will be returned as follows:
– for online Orders paid by card > by bank transfer
– for Orders paid with the PO/cash on delivery/bank card > by bank transfer.
The Seller will be able to defer the refund until the sold Goods are received or until a proof that they have been dispatched is received.
If the Good is returned in a condition where it can no longer be sold as new (open packaging, missing accessories, the Good is damaged), we reserve the right to charge a fee for the bringing the Good back to its original condition.
If the Buyer exercises the right of withdrawal after having used the Goods to an extent beyond the limit necessary to determine their nature, characteristics and functioning, the Buyer shall be responsible for any reduction in the value of the Goods.
If a Good and/or Service ordered by the Buyer cannot be delivered by the Seller, the Seller will inform the Customer/Buyer thereof and transfer to the Buyer’s account the equivalent value of the Good and/or the Service, within maximum of 7 (seven) days from the date on which the Seller became aware of this fact or from the date on which the Buyer expressly stated its intention to terminate the Contract.
GOODS/SERVICES FOR WHICH THE RIGHT OF WITHDRAWAL IS NOT ENSURED
The following shall be exempt from the right of withdrawal from the Contract:
– service contracts, after the full provision of the services, if the performance began with the prior express agreement of the Buyer and after they confirmed that they are aware that they will lose the right of withdrawal after the Seller has performed the Contract in full;
– delivery of Goods made according to the specifications indicated by the Buyer or clearly tailored;
– provision of digital content that is not delivered on a tangible media, if the performance began with the prior express agreement of the Buyer and after they confirmed that are aware that they will lose the right of withdrawal.
INVOICING – PAYMENT
The prices of the Goods and Services displayed on www.reimagine.ro website include VAT, according to the legislation in force.
The price, method of payment and term of payment are specified in each Order. The Seller will issue to the Buyer an invoice for the delivered Goods and Services, the obligation of the Buyer being to provide all the information necessary to issue the invoice in accordance with the legislation in force.
The Seller shall send to the Buyer the invoice relating to the Order containing the Goods and/or Services sold by REimagine, as well as for any other payment related to the Order, exclusively in electronic format, by e-mail to the e-mail address mentioned by the Buyer in their Account
For a correct communication of the invoice relating to the Order, the Buyer is required to update their Account details whenever necessary and to access the information and documents relating to each Order existing in the Account.
By placing the Order, the Buyer agrees to receive the invoices in electronic format, by e-mail to the e-mail address mentioned in their Account.
If this information is not available for more than 48 (forty-eight) hours, please inform us about by e-mail to the following address: reimagine@reimagine.ro.
The data of the User/Buyer’s payment card will not be accessible for Reimagine and will not be stored by the REimagine, but by the payment processor integrated in the Website, entity authorized to provide storage services for card identification data whose identity the User/Buyer will be informed about prior to entering the data.
DELIVERY OF GOODS
The Seller undertakes to deliver the Goods by door-to-door courier system or through the Seller’s own staff or to provide the services with digital content according to the Customer’s option.
Condițiile de livrare a Bunurilor și Serviciilor vândute de către REimagine le regăsesti in sectiunea FAQ.The terms of delivery of the Goods and Services sold by the REimagine can be found in the FAQ section.
The Seller will ensure proper packaging of the Goods and will ensure the transmission of accompanying documents.
The Seller will only deliver Goods and Services on Romanian territory.
TRANSFER OF OWNERSHIP OF GOODS
The ownership of the Goods will be transferred upon delivery, after the payment has been made by the Buyer, to the location indicated on the Order (delivery meaning the signing for the receipt of the transport document provided by the courier or signing for the receipt of the tax invoice for deliveries made by the Seller’s staff).
RETURN OF GOODS
If a product bought from the REimagine is to be returned, this can be done free of charge within 30 calendar days from the time of delivery/reception. No later than the 30th calendar day following the date of delivery/reception:
1. 1. Please send to the following e-mail address reimagine@reimagine.ro the request to return the product along with the order number and bank details of the buyer.
2. 2. You shall send the product by courier to the address indicated by the REimagine with the cost of transport borne by the Buyer.
The refund of the paid amount shall be made only by bank transfer to the account indicated by the Buyer, no later than 3 days after the date on which REimagine receives the returned product, but not more than 14 calendar days from the moment when REimagine is informed of the Buyer’s decision to withdraw from the contract.
The 30-day return service does not affect the legal right of withdrawal within 14 days for online distance trade, but it complements it.
General conditions for the return of products sold by REimagine:
The products you return must be in the same condition in which they were when they were received.
The return shall be made with the original labels intact and all documents with which the product was delivered.
The product must be accompanied by the accessories/gifts with which it was delivered.
If you bought more products of the same kind and want to return them all, make sure only one has been unsealed. The return of the other products shall only be accepted if they are sealed.
The products on which unauthorized operations have been carried out, those which show signs of excessive wear or use, scratches, chipping, blows, mechanical/electrical shock, products lacking accessories are not acceptable.
If the return shipment contains products that are different from the ones on the completed form, after verification of the package by the courier, the take-over will be refuse.
LIABILITY
The Seller may not be liable for any damages of any kind that the Buyer or any third party may suffer as a result of the Seller’s performance of any of their obligations under the Order, and for damages resulting from the use of the Goods and Services after delivery, and in particular for their loss.
By creating and using the Account, the User/Buyer assumes the responsibility for maintaining the confidentiality of the Account data (user and password) and for managing the access to the Account, and, to the extent permitted by applicable law, is responsible for the activity carried out through their Account.
By creating the Account and/or using the Content and/or placing Orders, the Customer/User/Buyer expressly and unequivocally accepts the Terms and Conditions of the Website in their latest updated version that is communicated on the Website, existing at the time of Account creation and/or use of the content and/or the date of placing the Order.
The Seller reserves the right to regularly update and modify the Terms and Conditions of the Website to reflect any changes relating to Website functions and to Website’s conditions or any changes of the legal requirements. The document is enforceable against Customers/Users/Buyers at the time of its display on the Website. In the event of any such modification, we will publish on the Website the modified version of the Document, which is why you invite you to check the contents of this Document regularly.
COMPLAINT POLICY
- How the end-user can lodge a complaint
For various referrals or complaints, the customer can contact us by telephone or e-mail, information that can also be found in the Contact section.
- Contact details for receiving complaints:
Telephone Number: (004) 0371 100 011
E-mail: reimagine@reimagine.ro
- Work schedule for telephone contact: 9:00 AM-6:00 PM, Monday-Friday
- Mandatory data to be included in the complaint:
Name and Surname
Telephone Number
- The maximum time limit for lodging the complaint: The maximum time limit for lodging the complaint is 48 hours after becoming aware of the fault.
- The maximum time limit for handling the complaints: 30 calendar days
- The answer to the complaint will be sent by e-mail.
- The disputes related to complaint handling can be solved amicably by an agreement between the customer and SC PANDORRA STORY STYLE SRL.
- The customer/user has the following rights:
To resort to other out-of-court complaint handling procedures;
To resort to the competent courts.
PROCESSING OF PERSONAL DATA
Please read the GDPR section of the website with regard to the processing of personal data, which is part of Confidentiality Policy Section
USE OF COOKIES
See the Cookie Policy on the website, which is part of the Policy Confidentiality
Force Majeure
Neither party shall be liable for the non-performance of their contractual obligations, if such non-performance in due time and/or in an adequate manner, in whole or in part, is due to force majeure. Force majeure is the unpredictable event, beyond the control of the parties, which cannot be avoided.
If within 15 (fifteen) days after the date of its occurrence, the event in question does not cease, each party shall be entitled to notify the other party of the termination of the contract without any of them being able to claim other damages.
APPLICABLE LAW – JURISDICTION
This contract is subject to Romanian law. Any disputes between the Seller and the Users/Buyers will be settled amicably or, in case this is not possible, the disputes will be settled by the competent Romanian courts in Bucharest.
